Refund and Returns Policy
At WorkWear Clothing, we are committed to providing our customers with high-quality workwear that meets their needs. If you are not fully satisfied with your purchase, we are here to help! Please carefully review our Refund and Returns Policy below:
1. Return Eligibility
We accept returns under the following conditions:
- Items must be returned within 30 days from the date of purchase.
- The item must be unused, unwashed, and in the same condition that you received it.
- The product must be returned in its original packaging, along with all tags, labels, and accessories attached.
- Custom or personalized items (e.g., custom-printed uniforms) are non-returnable unless faulty.
2. Non-Returnable Items
The following items cannot be returned:
- Items purchased on clearance or final sale.
- Customized or branded workwear with logos or unique alterations.
- Items with signs of wear or washing.
3. Refund Process
Once we receive your returned item, we will:
- Inspect the product to ensure it meets our return criteria.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- For express refunds, please confirm your bank/payment service details at the time of notification.
Note: Shipping costs are non-refundable. If the item was purchased with a promotional discount, the refund will reflect the discounted price.
4. Exchange Policy
We offer product exchanges for items of a different size or replacement for defective products. Simply contact us at [insert contact email/number] and specify your issue. Exchanges are subject to product availability.
5. Return Shipping
- Customers are responsible for the cost of return shipping unless the product arrived damaged or defective.
- For defective or incorrect items, we will send a prepaid return shipping label.
- Please ensure proper packaging to avoid damage during return transit.
6. How to Start a Return
To return an item, please email us at [insert customer support email] or contact us via our website’s Contact Us page. Provide the following details:
- Order Number
- Item being returned and reason for return
- Photos of the product (if damaged or incorrect)
Our team will guide you through the process.
7. Damaged or Defective Items
If your item arrives damaged or defective:
- Notify us within 7 days of receiving the product.
- Send us photos of the damaged item along with your order number so we can assess and resolve the issue quickly.
8. Cancellations
If you need to cancel your order, please contact us immediately at [contact information]. Orders can only be canceled if they have not already been shipped. If the order has been shipped, you will need to go through the full return process.
9. Contact Us
If you have any questions about our Refund and Returns Policy, please do not hesitate to contact us:
- Email: Sales@workwearclothing.net
- Phone: +447988348154
- Address: 9 Bradstone road, Cheetham hill, Manchester.
Postcode : M8 8WA
We are dedicated to ensuring your satisfaction with every WorkWear Clothing purchase!
This Refund and Returns Policy is designed to protect both your rights as a customer and our commitment to delivering high-quality products and service.